Reference

Understand Your Rights Before You Start

These legal terms set out how furlla77 operates, what we expect from your account use, and how your data is handled when you access the platform in supported regions of Indonesia.

Account ConditionsPrivacy & DataDANA / OVO / GoPay ContextJurisdiction-Dependent AccessContact Rights
furlla77 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, a data request, or a dispute about your account status, the channels below are the right place to start. Keep your registered account details handy when you reach out — it speeds up every response.

Live Chat Open the chat widget from any page inside your account. Reference your registered wallet name — DANA, OVO or GoPay — so we can pull your account instantly.
Email Support Send legal queries or data-access requests to our support address shown in your account settings. Include your account ID and the specific policy section you are asking about.
Account Help Page Your account dashboard has a dedicated help section where you can log disputes, flag policy concerns, or submit a withdrawal hold query without leaving the platform.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our approach to your data follows four clear commitments: what we collect, how long we keep it, how you can request changes, and who to contact when something needs correcting. None of these commitments are abstract — each one has a direct account action behind it.

Data Collection and Use

We collect the details you provide at registration — name, contact, and the wallet you link (DANA, OVO, or GoPay). We use this only to operate your account and process transactions.

Cookies and Session Tracking

Cookies help your session stay active across pages and remember your lobby position. You can disable non-essential cookies in your browser settings, though some account functions may behave differently.

Account Security Practices

Every login is verified through OTP sent to your registered contact. We do not store your wallet PIN. If you suspect unauthorised access, lock your account immediately from the security tab.

Data Retention and Deletion

We retain account records for as long as your account is active and for the period required by applicable rules after closure. To request deletion, contact support with your account ID and registered wallet name.

Common Questions About Your Rights and Our Policies

These are the questions we get most often about account conditions, data rights, access eligibility and how to make a formal request. If your question is not here, reach us through live chat or email support.

Yes. Access depends on local law and is available only in eligible regions. You are responsible for confirming that your use complies with the rules that apply in your location.

When you withdraw to DANA, OVO, or GoPay, we verify the account holder name against your registered profile. A mismatch pauses the withdrawal until identity is confirmed through support.

Contact our support team via email or live chat with your account ID and wallet name. We will confirm receipt and respond within the timeframe set out in our privacy policy.

We retain records for the period required after closure under applicable rules, then delete or anonymise them. You can ask for confirmation of this timeline when you submit your closure request.

Yes, we can update these terms when operating conditions change. Material changes are flagged through your account notification path. Continued use after the effective date means acceptance.

Log a dispute through the Account Help section in your dashboard, or send the details to our support email. Include your account ID, the wallet method involved, and a clear description of the issue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.